CTBC Financial Holding Co., Ltd, announce on behalf of Taiwan Life to explain the penalty by the FSC

1.Date of occurrence of the event：2025/09/12
2.The subject of the incident：report on behalf of subsidiaries：Taiwan Life
3.Cause of occurrence (Explanation of the event)：Taiwan Life violated relevant provisions of the Insurance Act 
and the Personal Data Protection Act.
4.Handling procedure：The improvement plan will handle in accordance with the competent 
authority’s advice.
5.Status of the injunction by the respective competent authority：A monetary fine of NTD 3,600,000 was imposed according to Paragraph 1, 
Article 171, and Paragraph 4 and 5, Article 171-1 of the Insurance Act, 
and a correction was ordered according to Paragraph 1, Article 149 of 
the Insurance Act.A monetary fine of NTD 100,000 was imposed according to
Paragraph 2, Article 48 of the Personal Data Protection Act,
with a one-month deadline to rectify the situation.
6.Whether being fined or penalized：Yes
7.Administrative fines(amount)：NTD 3,700,000 元
8.Anticipated possible loss or impact：NT$3,700,000
9.Amount of insurance claims that might be obtained(amount)：None
10.Improvement status and future countermeasures：Taiwan Life will adjust related procedures and improve control system 
based on the FSC's instructions.
11.Whether material information regarding the same event has been previously released：None
12.Any other matters that need to be specified：None